Support

Troubleshooting Guide

Please follow our troubleshooting guide before contacting us. This will solve the most basic problems and provide us with the necessary information for us to help you.

You might also benefit from visiting our community.

See list of known bugs with older graphics cards.

Several customers have requested a guide to printing the article in the game. This can be done by using the screenshots functionality.
Download print article guide in English.
Download print article guide in Danish.

Things not to do

Tapping in and out of programs
Do not switch between the game and other applications more than a few times. This will use up your memory and ultimately result in the game crashing. This is a known issue for most computer games on windows, and will not be fixed.

Pausing computer
If you are on a computer where you are automacially logged out after inactivity this may cause the game to crash. This is a known issue for most computer games on window, and will not be fixed.

Technical questions

Question: My game seems to run slow?
Answer 1: You may benefit from reducing the quality of the game. This can be done inside the game by clicking the 'Menu'.
Answer 2: You may be running too many programs simultaneous to Global Conflicts: Palestine (they can be active in the background even if you can't see them while playing). You can greatly increase the speed by closing all other programs down.
Answer 3: You may need to upgrade your hardware. Usually upgrading your RAM memory to 1024 Mb is sufficient.

Question: I get a black screen when I start the game.
Answer: Please update the drivers for your graphics cards to the most recent (see troubleshooting guide).

Question: I have pixel errors on my screen or strange colors
Answer: Please update the drivers for your graphics cards to the most recent (see troubleshooting guide).

Question: The game doesnt' start.
Answer: You should make sure that the names used in the path for the game does not contain international characters. They are usually found in non-English languages like Danish, German and Russian. So for example /übercool/games/Palestine won't work - if you use the standard conventions we suggest for the game you should be fine.