Troubleshooting guide

1: Making sure that the computer is properly configured to run Palestine

A. Make sure you have installed the latest patch for GC: Palestine

CD-ROM: If you bought the game on a cd-rom you need to install a patch:
Digital download: If you bought the game before 6. September 2007 you will need to download a patch.

Download patch: http://www.globalconflicts.eu/patches.html

Install patch: Follow installation steps. If the patch fail you already have the most recent patch.

B: Ensure that the machines drivers are up-to-date

Determine what graphic cards the machine has by looking at the display property screen and download the newest driver from the internet.

Determine graphics cards: Open display properties
2000/XP: Right click on the desktop and selecting "Properties"
Vista: Right click on the desktop and select "Personalize" and then select "Display Settings"

Where to get the driver depends on what graphics card the machine has, common card are:
ATI
NVidia
Intel (Choose 'Graphics' in menu)
SIS
Matrox
S3

See list of known bugs with older graphics cards.

2: If you still have a problem running Palestine then collect information so that we can try too help
A: GL Extension info

Download the program "OpenGL Extension Viewer" from http://www.realtech-vr.com/glview/download.html
Install and run the program
Copy the text from the "Report" tab into an e-mail

B: The log file

Open the folder where Palestine was installed (default is "Program Files/Global Conflicts - Palestine")
Open the folder "Data", find  the file "output_log.txt" and attach it to the e-mail

C: Screenshot

If at all possible then take a screenshot of the problem and attach that to the e-mail as well
It is usually possible to get a screenshot by:
Pressing the "Print Scrn" button
Opening "Paint" or a similar program
Press ctrl-v and saving the image to the desktop

D: Dialog problems

If the problem pertains to a conversation then please list the dialog choices taken in that conversation. Also give a rough estimate of how full the alignment sliders are and your current journalist level.

E: Send the e-mail to support@seriousgames.dk with a description of the problem